Frequently Asked Questions
Do You Make Racks In Custom Sizes?
Yes, we can create a wine rack for you based on your specifications. You can put in a request for your design and we will make it for you. Each order is unique, so more time and a professional consultation will be needed to complete this order.
How Do I Request A Design?
You can submit a plan to our wine cellar design consultants and ask for a complimentary 3D drawing of the wine cellar. The design will come with a plan view, molding plan, key page, elevations of each wall, a quoted price for the cellar and an optional ceiling plan if requested.
What Is Included In The Wine Cellar Design Package?
Our wine cellar design package comes with unlimited phone, chat or email consultation. It also comes with an initial design and three possible revisions. You will get a quotation for all Custom Cellar Products and Custom Installation.
What Is The Biggest Mistake People Make When Choosing A Cooling System?
The biggest mistake is underestimating the cooling capacity that is needed for their wine room. There are factors such as inadequate insulation, glass wall construction and high traffic which can increase the load of the cooling unit. That is why cooling systems that run all the time can wear out prematurely. Make sure to size your cooling unit up accordingly depending on the conditions mentioned. We can work on a free heat load calculation for you and send you a quote for the recommended cooling system.
How Is The Cooling System Installed?
Depending on the cooling system that you select, you will need to hire an HVAC technician to install it. We have HVAC techs in Northern New Jersey and offer installation services for an additional cost.
How Much Does Shipping Cost?
All of our kit racks have free shipping nationwide. Do take note of the shipping restrictions before ordering. Depending on the product and location, there may be shipping charges included with your purchase.
What If The Order Arrives Damaged?
Our shipments are usually received without issue. But if packages are damaged in transit, we will help you assess the damage and get you a replacement as soon as possible. If this happens, do reach out to our customer service for support.
What If Parts Are Missing From The Shipment?
If you need any assistance, you can contact our 24/7 customer service. You can call us at 1-800-643-0583. Our team will be ready to help you with any queries or issues. We hope to provide you with quality products and the best customer service possible.
Does Your Website Offer Secure Ordering?
Yes, we make use of secure ordering so you can be assured when placing your order. Your information will be kept safe as well.
What are your wood options?
Our standard wood options are: Rustic Pine, Premium Redwood, Allheart Redwood and Grand Mahogany.
We will also manufacture custom racking out of other material options that are compatible with long term wine storage. You can ask us for a free quote at anytime for the wood of your selection.
Where do you manufacture my wine racks?
All of the wine racks are made in the United States.
What is the depth of your wooden racks?
All of our wine racks are 12-1/4″ deep.
What steps should I take if I want to paint my wood racks?
You can definitely paint your wine racks as long as you utilize water based stains. You’ll need to use a primer coat and then paint the racks. We highly recommend low VOC paint.
Can you ship the wine racks assembled?
We definitely can. Be sure to request a quote to ship your order completely assembled!